At Noel Sanchez, we are committed to providing high-quality electronics and accessories. If you are not fully satisfied with your purchase, we offer a clear and fair refund process.
1. Eligibility for Refunds
Refunds are available for:
- Products that are defective, damaged, or faulty upon arrival.
- Items received that do not match the product description.
Conditions:
- Refund requests must be made within 14 days of delivery.
- Products must be returned in original packaging with all accessories, manuals, and labels intact.
- Products that are used, altered, or missing parts may not be eligible for a refund.
2. Non-Refundable Items
The following items are not eligible for a refund:
- Downloadable software or digital products.
- Gift cards.
- Items damaged due to misuse or accidents after delivery.
3. How to Request a Refund
To request a refund:
- Contact our support team at support@noelsanchez.com with your order number and reason for refund.
- Our team will review your request and provide instructions for returning the item.
- Once the product is received and inspected, your refund will be processed within 7 business days.
4. Refund Method
- Refunds will be issued to the original payment method used for purchase.
- Shipping charges are non-refundable unless the return is due to our error.
5. Exchanges
We currently do not offer direct exchanges. Customers can request a refund and place a new order for the desired product.
6. Contact Us
For questions regarding refunds, please contact:
Noel Sanchez
Email: support@noelsanchez.com